Do you have any questions about your account, MyQ or anything else concerning Q? Here we answer the most frequently asked questions!
- Be Q
- myQ app
- Q SHOP
- Bonus & bundles
- Countdown Offers
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Because you want your prepaid mobile phone service to be honest and straightforward like you. Because you want your prepaid mobile phone service to be value-for-money. And because you, too, want to be able, together with everyone else, to shape its future. And all this only happens with Q. Putting it simply, because you can be nothing else than Q. Get your SIM here.
Find your own Q bundle to communicate any way you like! No matter how much time you spend talking, how many SMS you send, how many hours you surf the Internet, Q has everything! Just click here and find out all Q bundles
Q is the only telco to provide charging per second, a bonus on the first top-up of the month from €10 and the most affordable bundles! As soon as you join Q, you will receive a personalised offer and, trust us, it will be the best offer you have ever received! We have also the Community! This is where we all shape Q together! So, what do you say? Do you want to live this experience too?
The bot is Q’s automated digital assistant. It is a robot that responds to the needs of your connection and to your questions and queries, without delay. You will also find special offers there. Chat with our bot here
Enter here and your chat has just started! You can choose what you want to learn from the bot through a pre-defined dialogue.
There are various categories of service. You can order a new Q SIM card, see personalised offers, get bundles, solve technical problems, and learn everything about services offered by Q.
The bot is a robot, as implied by its name! It answers your questions based on a specific process we have designed. Of course, you can always ask for human help. You only need to tell the bot, by tapping on the relevant option.
So that you can enjoy an easy, quick and direct service, as the system will identify you and provide you with personalised offers and solutions. We will not use your phone number for any other purpose.
The bot is still a robot, it does not know everything and tries to learn from you! So, if it misses anything, it will refer you to its human team right away. Alternatively, you may ask the Community. There are many experts there and someone will certainly know!
You help Q grow! Constantly! You introduce us to your friends, you invite them to become Q members and we show our gratitude through many gifts and surprises. Because, for each new friend you bring, you win! Both you and your friends! Do you want to start? Click here
It’s simple & easy! You register in the scheme; you get your own unique link and you send it to as many friends as you want, any way you want. Mail, SMS, WhatsApp, Viber, Messenger... whatever you want! We will know that those who say YES have been introduced by you. And you will win! Both of you! Read the terms carefully before you start! Click here
You will get your gifts as soon as a connection is successfully completed. You will receive an email and an SMS. Both you and the friend you have invited!
If you bring your friends, you will win the gifts in the current campaign when the connection is successfully completed. And for every subsequent connection with another friend of yours, you will win over and over again! Spread the news and introduce us!
It is the ranking of all Q’s friends who have brought their friends! For example, you can see the number of friends you have brought to Q or the friends whom you have invited but who have not yet activated a Q number. If you see that your connections have not gone up, remind your friends, so that you win the prizes!
Do your best!!! Ok, here are some tips. Are you a star on social media? Do you have many followers? Then this is your trump card! Share your code there. You may also start being a regular in cafeterias, restaurants or bars, depending on what type of person you are! Don’t worry, though, you will find a way soon.
Since you love Q, you know! You can tell them about all those things that only Q offers, as it is the only prepaid mobile phone service providing charging per second and many offers. Tell them about the digital nature of Q, the myQ app and, of course, the unique community! Because nowhere else will they have the opportunity to shape their prepaid mobile phone service themselves.
No, your "bring your friend" link never expires! It will be active forever, as long as you are an active Q subscriber!
Yes, of course! Not only can you, you should! By a message; in your status; by a comment; whatever comes to mind! Any as many times as you want! Besides, social media are your trump card!
Of course. Click here
A mechanism that enables you to encourage your friends to encourage their friends, so that everyone becomes a Q member. And, of course, you win gifts! The "bring your friend" scheme generally rewards any Q member who introduces us to their friends, but this system with the multiple levels and the several gifts truly takes this process to another level!
In order to view the status of your referals, click here. You can see how many friends you have introduced, which of them has said YES, who have said NO and who haven’t replied yet. As soon as a connection is successfully completed, we will send you an email and an SMS.
Download myQ app, easily and quickly. Go to the app store (iOS) or the play store (android), type ‘myq’ into the search field and you can download it from there and register.
Open the application and enter the username and the password you have selected in the corresponding fields on the home screen. Then, simply tap ‘Log In’ and you are in!
Open the application and tap on ‘Forgot your password?’ on the home screen. Follow the steps required and you will receive an email. Then you can log in with the credentials you receive, and you will be asked to enter the password you want. As soon as you make that change, your new credentials are automatically registered.
You probably have no active Internet connection, either via Wi-Fi or via the Q network.
You have that choice, with direct access to the latest offers, as well as the top online packages. In the ‘Related’ section, you can find the closest store, as well as ways of contacting Q.
You can see the balance of your account and the remaining talk time, SMSs, and data. As well as the packages that you have already activated, and their expiry dates. Current offers are also displayed there!
It is very simple! You tap ‘Top up’, you select the amount you want and proceed with the payment via a PayPal account or a credit/debit card! You have just topped up!
The application enables you to view the stores that are closest to you, based on your location. In order to view all the stores, please enter here.
Obviously! The application is available free of charge. To use the application, you must have activated your data, for which you are charged according to your program. Unless you are connected to a Wi-Fi network.
Of course, you can log into the application from a different phone. You only have to enter the user credentials for the account you want to access!
Of course you can! Go to ‘Settings’ then click on the ‘Change email’ tab. Enter your password and the new email you want in the corresponding fields. After the change, do not forget to activate your new email by following the link sent to you.
Of course you can! Go to ‘Settings’, then click on the ‘Change password’ tab, enter your old password and then the new password you want in the corresponding fields. Tap ‘Change’ and you have just got a new password!
No, don’t worry! The application saves your credentials, so that you don’t need to keep entering them. Just tap and you are in!
Of course you can! Go to ‘Settings’, type your email in the ‘Subscribe to the Newsletter’ tab and choose the Q newsletter.
Because you probably have already done that!Maybe try with another email address.
It is a service that informs you directly about all latest offers from Q. So, always have it activated to take advantage of it!
On Android phones, version 2.2 or later are supported. On iOS phones, version 5.0 or later are supported.
All online MyQ packages are here
The Happy Nights offer can be activated either on myq.gr or by sending an SMS free of charge. Send ‘M’ to 12000 to activate 5000’ to WIND/Q and ‘GB’ to 12000 to activate the 10 GB.
The community is a fresh, fun and interactive online community for Q users and others. In the community, we share thoughts and ideas and actively participate in activities and contests. We communicate with and help each other every day. We are rewarded for our contribution and we, all together, shape the new Q! Click here
Nice question! Anyone who wishes can join the Community, whether they are a Q subscriber or not. Of course, Q subscribers enjoy more benefits and offers through the Community.
Don’t panic! Simply select ‘Help with username or password’ and enter your email to receive information about what to do.
A lot! You can actively participate in the platform, communicate with other users in the forum, find plenty of content in the blog and share thoughts in the Ideas Lab. You can also take part in contests and missions, ‘unlock’ exclusive bundles and offers, post photos and videos and stand out as a valuable member of the Community, depending on your participation!
It is the ranking of users of the Community, depending on their contribution. The position of each member is calculated based on their activity within a specific period. So, be an active member and climb up!
Everything! Really! You can find anything you can imagine in the Community! You can find answers and solutions to questions and queries you have, related to Q, help other members overcome a problem, share ideas and vote for those you prefer, take part in missions, quizzes and volunteerism, find fantastic content in the blog, discussions about everything and, of course,... unlock unique packages and offers available only to members of the Community!
It is our way of saying ‘bravo’ in the Community! Do you like something that a user has written? A comment, an answer, a solution, something they have posted? Then award them your likes! Give them a ‘thumbs up’, re-assure them, give ‘a friendly pat on the back’. Give them the recognition they deserve and help them gain self-esteem, to keep up the good work! Just with a simple click! Now, if we are talking about ideas, Likes are your vote! Give your Like to the idea you prefer and increase its chances of prevailing!
It’s simple! Badges are icons you get as a reward! The more active a user is in the Community, the more Stripes they earn and can see pinned to their profile. The order of rank shows the frequency of the activity of a user. All users start from the same point and climb as they participate.
In any way you can! By giving reliable answers and accurate solutions to users’ questions and problems and by giving your Like when you agree with something!
In three simple steps! Register in the Community, log into the forum, select ‘New Subject’ and post your question!
Turn the switch on! :) It is the area where users can post an idea about Q and about how it can become even better. Then, each idea is processed and its status changes depending on whether and how easily it can be implemented.
Not at all! There are many subjects and discussions about Q, but not just. The thematic areas discussed in the Community are very diverse, you can find everything you can imagine! And if you don’t find it, lead the way and take all the credit for that!
Each Badge corresponds to a specific action or a set of actions, so you only need to take the corresponding actions to get the Badge! You can view all the Badge and the actions need to obtain them in your profile.
For the time being, no! But stay tuned, though!
It is so easy that you won’t believe it! Simply enter the Q SHOP, find the mobile device you like, add it to the shopping cart, pay for it and you are done! It will be delivered to you, via free shipping, very quickly.
We send it to your address by courier. Free of charge, of course!
Yes, you need to create an account, but don’t worry, it is a very simple and quick procedure!
Contact us, immediately! We will try to repair it and, if this is not possible, we will replace it. As soon as possible!
Simply click ‘Forgot my password’ and you will receive an e-mail with detailed instructions!
The mobile phones are second-hand, tested and 100% operational. Each mobile device has been carefully cleaned and tested by technicians. In brief, you don’t need to worry about anything, your mobile device is ready for use and sold with a 6-month warranty.
You can pay online by card or by bank deposit. You can choose any method you prefer.
This goes without saying; a 6-month warranty.
Yes, within 14 days of the day of delivery. To get a refund, the mobile device you want to return must be in the same condition as it was when we sent it to you and all other conditions laid down in law and in the general terms of our shop must be met.
The Q SHOP is open literally 24/7! You can buy a device any time you want, 24 hours a day, 7 days a week! If you need our help, we are available Monday to Friday, 09:30 to 17:00.
You can top-up with cards of €10 and €15 from a kiosk.
The minimum top-up value is €10.
There is no limit. Whenever you want!
A credit/debit card issued by a Greek bank, as well as PayPal.
Online via the myQ app, myq.gr, as well as through the messenger bot on Facebook. Alternatively, find a Wind store, a kiosk or a mini market.
Depending on the top-up amount:
· With a top up from €10 to €11.99, you get extra 1000’ to Q
· With a top up from €12 to €14.99, you get extra 1000’ to Q & 600ΜΒ
· With a top up of €15 or more, you get extra 1000’ to Q & 900ΜΒ
For the first top-up of €10 or more via the myQ App every month, you get extra 1 GB & 1000' to Q for 30 days! This only happens with Q.
Unfortunately, you have to buy a Q card.
Make sure that you have a balance on your card. If you don’t, you must top up your talk time. If the problem persists, talk to the messenger bot.
No, you can top up your talk time any way you like! Online top-up is just another way to make your life easier!
If you face any problem during your transaction, call us from a mobile phone on 1222 (at a charge of €0.24 per call) and from a landline phone on 2119993000 (local call rate), or even ask us on our ‘Q Kiniti’ page on Facebook.
Of course! For Q, security comes first. For this reason, we implement the most advanced and innovative methods to secure all transactions carried on the Internet and over the phone. The security policy we apply guarantees that the transactions are private and secure. So, you don’t need to worry at all.
The online registration bonus is 500 MB for one month and the data is consumed per kB.
For the first top-up of €10 or more via the myQ App every month, you get extra 1 GB & 1000' to Q for 30 days! BE CAREFUL, though! The online bonus applies to online top-up via a (credit/debit) card or PayPal.
The top-up bonus is earned only at the first top-up of the month. Therefore, in order to get the bonus again, one calendar month must have elapsed from the last time you got it.
Included time is valid for 30 days as from the activation of each package. International bundles are valid for 4 weeks.
The talk time of 1000’ to Q is used per second and the 500 ΜΒ are used per kΒ. The talk time and the data in the top-up bonus may not be used when in roaming mode.
For the first top-up of the month of €10 or more at a WIND store, you get a bonus and the top-up value is kept in your card!
With a top up from €10 to €11.99, you get bonus 1000’ to Q
With a top up from €12 to €14.99, you get bonus 1000’ to Q & 600ΜΒ
With a top up of €15 or more, you get bonus 1000’ to Q & 900ΜΒ
You can find all Q bundles here
You can buy and activate all Q bundles up to 4 times every 30 days. You can activate the international bundles up to 5 times every 30 days.
Included time is valid for 30 days as from the activation of each bundle.
Q obviously has many advantageous bundles for international calls. You can view them and choose which you prefer here
Q obviously has many advantageous bundles for you to surf non-stop. You can view them and choose which you prefer here
Validity depends on the offer. It may be 15 or 30 days. We state the validity period every time, so that you know before you activate the offer.
Hi! You simply have to go to a Wind store and change your bundle and SIM card! This is free of charge, of course!
You want to be a Q member! Perfect! The cost is €10. Order your SIM card here
As soon as you complete the order of your Q SIM card, a representative will call you to confirm the order and provide you with relevant information.
Q provides a multi-SIM card for every new connection! Order here
You can extend your balance by using Q Helpline at a cost of €0.50 and the amount will be subtracted from the next top-up! Don’t forget that, with the myQ app, you can top up the amount you want, anywhere you are! You will never run out of talk time!
You can call 12200, free of charge.
All your favourite Q bundles can be activated simply & easily, via the myQ app, online at myQ.gr, at the messenger bot of the Q page on Facebook or at a Wind store.
Talk to the bot or call at 13800.
The basic charge applied by Q is per second, without any minimum duration of call, for all calls to Greek numbers. The same charge applies to talk time with new Q bundles. However, this is not the case for calls to international numbers, where charging per minute is applicable.
Q does not apply minimum duration of calls! We charge per second from the very first second! You enjoy 100% of the talk time or the bundle you have activated!
Generally, the first to expire is the one spent first, irrespective of whether it comes from a bundle or a bonus:
- free talk time/SMS to Q
- free talk time/SMS to WIND/Q
- free talk time/SMS to all
- available € in your balance.
Free talk time is used as follows: in the Q packages and the international bundles, there is a minimum charge of 3 talk time and, then, per second charging is applicable. Be careful, though! This does not apply to the ‘Talk to Bulgaria, Georgia, Russia, Algeria/Morocco, Bangladesh’ package, where charging is per 3 talk time.
You can view our analytical pricelist here
For matters relevant to bundles, offers and your number, in general, please give your mobile phone number to the messenger bot. We will call you shortly to sort this out. Or you may call 13800.
You can view all talk time and SMS bundles Here
The charge for an SMS sent either to Greece or abroad is €0.025 per SMS.
Perhaps you have requested not to receive notifications about all Q offers by SMS. So, talk to the bot on the Q page on Facebook or call 13800.
Talk to the messenger bot on the Q page on Facebook or call at 13800.
This depends on your device!
Simply enter the Play Store (for Android), App Store (for iphone), type ‘WhatsApp’ and download the WhatsApp application onto your smartphone. It’s that simple! ATTENTION! In order to download the WhatsApp application onto your mobile phone, you will be charged for the data you use, depending on your package, if you are not connected to a Wi-Fi network.
Q allows you to use the data of the WhatsApp application free of charge! Usage for free covers only all services for sending text or voice messages, photos and videos on WhatsApp. Be careful, though, as free of charge use does not apply when in roaming mode.
Unfortunately, you can’t, as we do not support a talk time transfer service.
You must make a request at a Wind store.
OK, simply call the customer support service on 13800 and you will sort this out together!
Q provides you with various services, even when you are abroad! Check the list and choose depending on what you want to do:
Q Customer Support Service: 1222 or +306995551222 (charge of outbound call to Greece)
Talk time top-up: 1223 or +306995551223 (free of charge)
Talk time top-up by credit card: Easily top-up through the Q website.
Talk time balance update: 1225 or +306995551225 (charge of outbound call to Greece)
Third-person talk time top-up: 1229 or +306995551229 (charge of outbound call to Greece)
Information about roaming charges in the EU: 1266 (available only abroad) or +306935601266 (free of charge from EU countries)
Q Help Line: a written SMS to 1226 for a €0.50 credit to the subscriber’s balance when it is almost zero (SMS free of charge)
Information about Roaming Networks and Charges: via the website of Q Here. Have a good time!